Resources
Digital Resources. Guides, articles and more on how digital can help you to improve your business, people and processes.
The Impact of Poor SaaS Performance on Globally Distributed Enterprises
In March 2019, ESG (Enterprise Strategy Group) surveyed 200 IT leaders responsible for SaaS applications in distributed and global enterprises to better understand the impact of performance on workforce productivity. In the paper, ESG reviews their findings. Read this white paper to learn more about the current enterprise environment as it relates to SaaS applications.
A simple guide to research design and analysis
Analytically curious HR professionals wanting to join conversations about analysis might find learning all of the jargon and complexity daunting. However, this paper has presented a view of research design and analysis that will enable informed participation in workforce analytics discussions. The curious among you are now encouraged to explore these ideas in more detail beginning with the references at the end of this paper.
Using workforce analytics to drive business results
The power of workforce analytics lies in its ability to challenge conventional wisdom, influence behaviour, enable HR and business leaders to make and execute smarter workforce decisions. To realize value from investments in workforce analytics, organizations need to understand: the relationship between their workforce strategies and their business challenges; the approaches at their disposal; and the capabilities required to translate raw HR data into defensible action.
Designing a Customer-Obsessed Business
The imperative to be customer-obsessed has clearly resonated with companies, but actually redesigning the business with an eye to customer experience goals remains problematic for most. Though many agree with the need to be customer-centric, they are still hindered by misaligned priorities and organizational silos, a lack of shared data and advanced tools, and the absence of clear leadership for the initiatives. If companies hope to succeed in the age of the customer, then they must begin to close these gaps in communication, organization, and leadership in order to prioritize creating a more satisfied customer.